When using ClikIT Services, you agree not to:
If you are using our managed hosting services, the following applies:
For sites that we host, our goal is an uptime of 100% – meaning all sites are available 24/7/365. We know that sometimes this goal may not be achieved, and in those cases, the following Service Level Agreement (SLA) applies:
Free hosted sites or sites that are paid for using promotional credit may be archived after 21 days of inactivity. Sites will be marked as ‘active’ automatically if one of the following occurs:
We will send a warning email one week before archiving the site and again when the site is archived. A site can be restored and made active again within 30 days of being archived.
Refunds requested are issued at the discretion of our support staff. No refunds whatsoever will be given for scheduled subscription payments after 30 days, except in the rare case that it is due to billing errors on our end.
If you contact your bank or credit card company to decline or reverse the charge of fees for Paid Services, we will not provide a refund and we may revoke your access to our Services immediately in general.
Refunds are available once per person or entity and will not apply if your account is in violation of these Terms.
Product not available for refunds:
Domain Registration, Renewal, Transfer & Redemption fees are not refundable under any circumstances.
We offer our Services ‘as is’, with no implied meaning that all Services will function exactly as you wish or with all 3rd party components and plugins.
Support is provided by Live Chat on the ClikIT site. Any issues that can’t be immediately or easily answered via Live Chat will result in the creation of a ticket for ongoing follow-up and tracking.
While our support staff are located around the world, to ensure we reach the widest possible audience our support services are offered in English only. This applies to both Live Chat and ticket support, as well as email communications.
We commit to having our support team available and staffed during business hours, and that average Live Chat wait times will be under 15 minutes. Resolution times of issues will depend on the complexity, support queue, and the availability of the appropriate staff member to address the issue.
We will do our utmost to support anything WordPress related, however, some requests may require complex or custom work which is beyond the scope of what we can reasonably provide. We reserve the right to determine which requests and levels of support that we can and can’t provide.
You will be solely responsible and liable for any activity that occurs under your username. You are responsible for keeping your password secure and you must immediately notify ClikIT Care of any unauthorized uses of its sites, its account, or any other breaches of security.
Domain names purchased from ClikIT Care are owned as indicated by applicable ICANN rules. By purchasing a domain name from ClikIT Care, you acknowledge that domain name registration is subject to cancellation or change in accordance with any and all applicable rules, including: ICANN, UDRP, registrar policies, or any country code top-level domain registry procedures.
The following Domain Name Agreement applies to your use of domain names registered through or transferred to ClikIT Care. This Agreement is an integral part of the ClikIT Care Terms of Service and together with the Registrant Agreement provided by the respective Registry or Registrar of record, and ICANN’s Uniform Domain Name Dispute Resolution Policy (UDRP) represents the entire Agreement between you and ClikIT Care with regard to your use of domain names and any domain-related services.
By purchasing a domain from or transferring a domain to ClikIT Care, you declare that you have read, understood, and agree to be bound by these Terms. The terms and conditions of our Registrars can be reviewed at:
ClikIT Care is not responsible for any domain names associated with our services but not registered through us.
You may submit a request for domain name registration from ClikIT Care. We cannot guarantee that the domain name applied for at the time of request submission will be registered in your name or is capable of being registered by you. You should not rely on the fact that you have submitted a request to register a domain name until you receive a confirmation message in The Hub indicating that your request has been accepted and your domain has been registered.
The registration and ongoing use of a domain name are subject to the relevant naming authority’s terms and conditions of use, which are hereby incorporated by reference. You acknowledge and agree that ClikIT Care bears no responsibility should a naming authority refuse to register a domain name.
Domain names and any domain-related services are subject to renewal and termination as set out in the Terms of Service. Domain registration and renewal fees are non-refundable. The maximum renewal period for different top-level domains may vary depending on the respective Registry. Renewal fees for expired domain names may vary depending on the Registrar.
As part of the registration process, you are required to provide certain information to us, and to promptly update this information as needed to ensure that it’s up to date. We will use this information in accordance with the Terms of Service and our Privacy Policy. The information required in order to process your domain name registration is set out at the time of purchase.
If you provide information about a third party, you hereby represent that you have provided notice to such third party of and have received their explicit prior consent to the disclosure and use of their information as set forth in the Terms of Service and our Privacy Policy.
Some Registries require that you confirm your contact information after initial registration and/or after any change or contact details, before a domain name registration is completed or updated. If this applies for your domain, either ClikIT Care or the Registrar of record shall send you an email notification with instructions on how to confirm your details. If you fail to confirm your details within the specified deadline, your domain will be suspended or deleted which will affect the functionality of any ClikIT Care services associated with that domain. You are solely responsible for following any instructions you receive in order to keep your domain name registration in good standing.
The information you provide determines the ownership of the domain. For non-expired domain names registered through ClikIT Care, and subject to availability and the requirements of the respective Registry, this information may be updated through your account.
You are solely responsible for providing us with accurate and up-to-date contact information. We shall not accept any responsibility for any cancellation or refusal to renew a domain name by the relevant naming authority due to any failure to provide such information. You are responsible for any changes to your domain name contact details made through your account.
You acknowledge and agree that if you (i) provide inaccurate information; (ii) fail to update contact information promptly; or (iii) fail to respond to ClikIT Care or Registrar inquiries regarding the accuracy of your domain name contact details within any specified timeframe, this shall constitute violation of the Terms and may result in suspension and/or cancellation of your domain name registration.
By registering a domain name through or transferring a domain to ClikIT Care, you understand and agree that the Registrar of record, relevant Registry or ICANN may establish guidelines, limits and/or requirements regarding what information ClikIT Care must collect from you in order to provide services to you and how we may use such information.
You acknowledge and agree that ClikIT Care will make available domain name registration information you provide, or that ClikIT Care otherwise maintains, to ICANN, the Registrar of record, the Registry and other third parties as required or permitted by ICANN and applicable laws.
You hereby give your explicit consent to the collection, use and disclosure of domain name registration information as set out in this Agreement, the Terms of Service, our Privacy Policy. You hereby irrevocably waive any and all claims and causes of action you may have arising from such use or disclosure of information by ClikIT Care.
If you purchase domain name services from ClikIT Care, the domain name shall be associated with your account and you shall be solely responsible for managing the domain in full compliance with this Agreement and the Terms of Service, even if the domain is registered to or owned by a third party.
Any dispute between you and any third party regarding a domain name must be resolved between the parties involved. ClikIT Care will neither be a party in a dispute, nor will facilitate dispute resolution. We reserve the right, upon becoming aware of a dispute and at our sole discretion, to either suspend or cancel the domain name, and/or make appropriate representations to the Registrar of record or the relevant Registry. You warrant and represent that to the best of your knowledge and belief, neither the registration of the domain name nor the manner in which it is directly or indirectly used by you and/or any affiliate directly or indirectly infringes the legal rights of a third party. In any case, disputes for the ownership of domain names shall be governed by ICANN’s UDRP which is an integral part of this Agreement.
This Domain Name Agreement is an integral part of the ClikIT Care Terms of Service and may be modified in accordance with the provisions set therein.
We may also cancel, transfer or otherwise make changes to a domain name registration in accordance with the terms of your Registration Agreement or other legal requirements.
If you believe that a domain name and its use violates your trademark, you may either pursue the matter in a court of law or have the matter adjudicated under the Uniform Domain Name Dispute Resolution Policy (“UDRP”).
The UDRP is a mandatory administrative proceeding adopted by the Internet Corporation for Assigned Names and Numbers (“ICANN”) to resolve disputes regarding the registration of domain names. All ICANN accredited registrars are required to follow the UDRP. Nothing in this policy should be construed to amend or overrule the UDRP. More information regarding the UDRP is available here.
If you believe that you have a trademark complaint related to a domain name, you may submit a valid and formal notice of a trademark complaint as outlined below. When you submit a trademark complaint, you acknowledge and agree that we will forward your complaint to our customer. You further attest that you have authorization to share and instruct Incsub to disclose any personal information contained therein and agree to hold Incsub harmless for the processing of this personal information. We will forward your complaint to our customer. It should include:
You should be aware that, other than forwarding your trademark complaint to a customer, we cannot take any further action without a court order or a UDRP ruling.
Repeated violation of this policy, or repeated infringement of copyrighted works, trademarks or other intellectual property, will lead to termination in appropriate circumstances. Incsub will, in its sole and absolute discretion, determine what constitutes repeat infringement.
If you have any questions about how Incsub deals with trademark and copyright complaints, please contact us by email or regular mail at the following address:
ClikIT, LLC
216 E Grove St. Suite 2204
Bloomington, IL 61704
support@clikitnow.com
ClikIT Care utilizes Tucows (OpenSRS) to offer you a hosted email solution, which we refer to as the “Webmail Service.” This utilization is aimed at delivering robust, reliable email functionality under your own domain names.
The Webmail Service offers a range of features to enhance your email experience:
Mailbox Accounts: Accessible via IMAP and POP protocols through both desktop mail clients and web-based applications.
Email Forwarding and Alias: Optional services allowing emails sent to one address to be automatically forwarded to another address, and enabling users to send and receive emails from alternative email addresses (aliases) that are mapped to their primary mailbox.
Storage: Each mailbox comes with 5 gigabytes of storage.
Anti-Virus and Anti-Spam Filtering: Inbound and outbound messages are screened for spam and viruses, with messages caught by filters stored for seven days before deletion. Note that virus filtering may not scan certain types of attachments, like those that are password-protected or encrypted.
By using the Webmail Service, you agree to:
Provide all necessary customer service, billing, and technical support to your end users. Ensure compliance with ClikIT Care’s Terms of Service, reflecting our dedication to legal, ethical, and considerate email practices. Prevent any use of the Webmail Service that violates laws, infringes on rights, or is harmful.
The following actions are prohibited:
Billing: Email accounts are billed on a per-account, per-month basis. It is the responsibility of the account holder to monitor their subscription(s) and billing cycles.
No Refunds Policy: ClikIT Care does not provide refunds for any renewal fees or in cases where an email account is deleted during an active subscription period.
Account Deletion and Backup: Once an email account is deleted, there is no option to restore or retrieve any emails from that account. Users are responsible for their data backup.
Right to Suspend: ClikIT Care reserves the right to suspend or terminate Webmail accounts found in violation of the Terms of Service.
Our service, powered by Tucows (OpenSRS), is not designed for outbound mass mailing. To ensure service quality and maintain high deliverability, the following criteria are in place:
Daily Sending Limits: Limits are placed on the number of recipients per email and the total number of emails sent within a 24-hour period. These limits are subject to change without notice.
Limiting Emails to Direct Contacts: To ensure uninterrupted service, limit emails to individuals you have direct contact with. Mass mailing or large group emails are discouraged.
Enforcement: Misuse for mass mailing may result in suspension or termination of the Webmail Service. Repeated violations could lead to further consequences.
Alternatives for Mass Mailing: For needs involving large numbers of recipients, consider using specialized services like MailChimp or Campaign Monitor.